REFUND GUARANTEE

TRUTAI promise your money back if the item you received is not as described, or if your item is not delivered within the 60 days Buyer Protection period.

You can get a refund 20 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Terms & Conditions

Your purchase is protected if:

  • This item was purchased on our www.trutai.com
  • The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
  • Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
  • You raise a claim by emailing customer service
  • Your account is in good standing.
  • Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).

Free Return

TRUTAI offer 'Free Return' service. With 'Free Return' service, you get 7 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. It's easy and fast:

  • Returning packages via a designated local return service point or via a door-to-door pickup service is free.

Note: 

You can only enjoy one-time free local return for one order. If you initiate multiple return requests under an order, you can only enjoy the free local return service once, and other return requests can still enjoy local return service but you will have to cover the return shipping costs to the designated local return address. Therefore, please consider returning jointly the products to avoid paying that additional shipping cost.

 

Easy

Return items locally and easily:

  • Get the return code or label,
  • Wait for door-to-door pickup service or take your package to the designated service point and,
  • Lastly, wait for the local warehouse to confirm receipt of your returned package.

Fast

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.• Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (ex. International)

Service Scope

Not all countries will receive Free Return service. At present, supported countries include the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, Russia, South Korea, Saudi Arabia, UAE, Italy, Netherlands, Poland, Brazil and Israel.