FAQ
Quick answers about digital downloads, access, and support.
Is this a physical product?
No, all items are digital downloads you can access instantly.
How do I receive my files?
After checkout, you’ll receive access to download your files. You may also receive an email confirmation with download details.
Trouble downloading—what should I do?
Email support@trutai.com with your order details and we’ll help you access your files. We aim to respond within 24 hours on weekdays.
What file types are included?
TRUTAI products include PDF and PNG files. The exact files included are listed on each product page.
Can I print the downloads?
Yes. You can print the PDFs and PNGs at home or through a local print shop. For best results, use high-quality paper and print at “actual size” when applicable.
Can I use these on an iPad/tablet?
Yes. PDFs can be opened in most reading and note apps, and PNGs can be imported into many design or note apps. Check your product listing for any specific recommendations.
Personal use or commercial use?
Purchases are for personal use only unless a product listing states otherwise.
What payment methods?
We accept major credit cards and PayPal for smooth checkout.
Contact Us
Have questions? Reach out anytime; we're here to help.